Iowa Reinvention Update, 2003

(2003) Iowa Reinvention Update, 2003. Legislative Services Agency (Legislative Service Bureau)

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Abstract

5 bullets continue to be the focus of reinvention services: The state needs a system of performance metrics that will serve as the foundation of performance-based management of state government. The case needs to be made for all Iowans that better results can be achieved with the resources available only if there is fundamental change in the way things are done. Performance isn't what matters most to state managers and employees. Process matters most. This is not the fault of the people; it is the fault of the system. The system needs to change. There is a lot of internal red tape that managers and employees have to contend with. This dampens productivity and increases costs. There are plenty of good ideas and energy for change coming from front line employees; but sometimes their voices are not heard. The state needs a strategy for engaging and empowering front line workers.