| Minority | White | |
| Income | $34,000 | $32,000 |
| Length of employment | 8 years | 5 years |
| Spouse's income | $26,000 | $23,000 |
| Debt | No debt |
$255 car - 22 mos Visa - $5000 limit |
| Price of house | $120,000 | $125,000 |
| Downpayment | $24,000 (20%) | $15,000 |
| Loan Amount | $96,000 | $110,000 |
#1
Date/Times:
August 29, 1996
10:18 a.m./3:34 p.m.
Results:
Same loan officer offered to shake hands with the white tester
but not with the Latino tester. Same loan officer offered to complete
a Good Faith Estimate form for the white tester but not for the
Latino tester.
Same loan officer offered to take the white tester but not the
Latino tester to a personal banker.
Only the white tester was given brochures on personal banking
services.
#2
Date/Times:
January 7, 1997
1:58 p.m./ 3:19 p.m.
Results:
The African American tester was told that there was no one to meet with and the day's rates were not available. The white tester was quoted the day's rates and then given an opportunity to meet with a loan officer. The white tester received application materials but not the African American tester.
#3
Date/Times:
August 30, 1996
8:50 a.m./10:40 a.m.
Results:
Same receptionist offered the white tester but not the African
American tester a chair and refreshments. While the African American
tester was waiting, same receptionist offered a white couple chairs
and refreshments.
#4
Date/Times:
November 6, 1996
2:55 p.m./3:37 p.m.
Results:
Loan officer quoted the African American tester higher rates
than the white tester. Loan officer told the white tester about
their $200 off closing costs coupon. Different loan officer did
not mention the coupon to the African American tester.
#5
Date/Times:
August 16, 1996
2:11 p.m./ 3:49 p.m.
Results:
Office manager quoted higher discount points and origination
fees to the African American tester. Same officer manager
told the African American tester that she could not handle her
mortgage because she was too busy and referred the tester to the
downtown office. Same office manager told the white tester that
she could handle her mortgage and that she would be faster than
the loan officer downtown.
#6
Date/Times:
November 14, 1996
9:11 a.m./10:35 a.m.
Results:
Office manager quoted higher discount points and origination
fees to the Latino tester. Same office manger volunteered to calculate
principal and interest payments for the white tester but not for
the Latino tester. Same office manager referred the Latino tester
but not the white tester to the downtown office.
#7
Date/Times:
January 31, 1997
9:10 a.m./10:30 a.m.
Results:
Same loan officer quoted higher origination fees to the African
American tester.
#8
Date/Times:
January 31, 1997
10:55 a.m./12:43 p.m.
Results:
Same office manager provided the white tester but not the African
American tester with additional annual percentage rate information.
#9
Date/Times:
August 16, 1996
11:03 a.m./1:33 p.m.
Results:
Teller referred the African American tester to the main office.
Different teller referred the white tester to a personal banker
in that branch who provided the tester with an application, business
cards, and information on bank services.
#10
Date/Times:
August 16, 1996
12:13 p.m./12:41 p.m.
Results:
Same teller provided the white tester but not the Asian American
tester a brochure on home financing. In this test the testers
did not ask the same question. The Asian American tester asked
for information about mortgage rates and the white tester asked
for information about mortgage loans.
#11
Date/Times:
August 16, 1996
11:16 a.m./1:35 p.m./2:12 p.m.
Results:
Loan officer gave the white tester an application. Different
loan officer did not give applications to the African American
and Asian testers.
#12
Date/Times:
August 16, 1996
9:16 a.m./10:22 a.m.
Results:
Same receptionist referred both testers to another office but
for the African American tester she arranged a meeting with a
loan officer on-site.
#13
Date/Times:
August 16, 1996
9:25 a.m./9:55 a.m.
Results:
Same loan officer provided a rate sheet to the Asian American
tester but not to the white tester.
#14
Date/Times:
November 10, 1996
10:04 a.m./11:26 a.m.
Results:
Same receptionist referred the Asian American tester to another
branch but arranged for the white tester to meet with a personal
banker on-site. The white tester was quoted rates and given business
cards and brochures describing the lender's products.
#15
Date/Times:
January 23, 1997
9:09 a.m./10:18 a.m.
Results:
Same personal banker referred both testers to different loan
officers at another branch. Same personal banker told the white
tester but not the African American tester that the loan officer
was "excellent." Same personal banker gave rate information
only to the white tester.
#16
Date/Times:
October 11, 1996
10:33 a.m./12:06 p.m.
Results:
Same receptionist told both testers that the person they needed
to speak with was not in on Fridays and gave both testers telephone
numbers to call. Same receptionist offered the white tester but
not the African American tester a room and a telephone to make
the call.
#17
Date/Times:
October 11, 1996
11:40 a.m./2:08 p.m.
Results:
Same account executive offered an application to the African
American tester but not to the white tester.
#18
Date/Time:
November 1, 1996
11:37 a.m./12:47 p.m.
Results:
Same personal banker offered to shake hands with the white
tester but not with the Latino tester. Same personal banker gave
the white tester but not the Latino tester an application and
her business card. Same personal banker referred both testers
to another office but gave only the white tester the name and
phone number of a loan officer there who could help with the mortgage
application.
#19
Date/Times:
January 23, 1997
10:09 a.m./11:37 a.m.
Results:
Same loan officer quoted higher rates to the African American
tester.
#20
Date/Times:
August 1, 1996
10:44 a.m./1:23 p.m.
Results:
Same personal banker offered refreshments to the white tester
but not to the Latino tester. Same manager referred the Latino
tester but not the white tester to another branch. Same manager
told the Latino tester but not the white tester that he could
not handle the loan.
#21
Date/Times:
February 11, 1997
10:25 a.m./11:27 a.m.
Results:
When the African American tester asked for a copy of the rate
sheet, a loan officer told him that it couldn't be given out.
A different loan officer offered a copy of the rate sheet to the
white tester.
#22
Date/Times: August 1, 1996
9:30 a.m./10:55 a.m.
Results:
Same receptionist offered an application to the white tester
but not to the Latino tester. Neither tester asked for an application.
Same loan officer told the white tester but not the Latino tester
that the bank required a banking relationship before they could
do a mortgage. Same loan officer gave a brochure on personal banking
services to the white tester but not to the Latino tester.
#23
Date/Times:
February 7, 1997
8:52 a.m./9:46 a.m.
Result:
Same loan officer gave her business card and the card of another
loan officer to the white tester but not to the African American
tester.
#24
Date/Times:
November 8, 1996
11:09 a.m./12:16 p.m.
Results:
Same loan officer calculated the closing costs and payment
for the African American tester but not for the white tester.
#25
Date/Times:
December 4, 1996
9:59 a.m./11:10 a.m.
Results:
Same loan officer offered an application and a business card
to the white tester but not to the Asian American tester.
Same loan officer offered to run numbers and figure payments for
the white tester but not for the Asian American tester.
#26
Date/Times:
November 22, 1996
9:10 a.m./11:21 a.m.
Results:
Loan officer gave a rate sheet, business card, and two brochures
describing banking services and smart mortgage to the African
American tester. Different loan officer gave a folder containing
application materials and instructions, as well as brochures and
a rate sheet to the white tester. Coffee was offered only to the
African American tester.
#27
Date/Times:
November 22, 1996
10:55 a.m./12:26 p.m.
Results:
Same loan officer quoted higher rates to the white tester than to the African American tester.
#28
Date/Times:
December 12, 1996
9:44 a.m./10:49 a.m.
Results:
Same personal banker referred both testers to another branch.
Same personal banker gave written directions and a phone number
to the white tester but not to the Asian American tester.
#29
Date/Times:
February 21, 1997
11:00 a.m./12:57 p.m.
Results:
Teller referred the African American tester to a personal banker
who gave him her business card and offered to call the other branch
for him. Different teller did not refer the white tester to a
personal banker. Both testers were referred to another branch.
#30
Date/Times:
September 27, 1996
9:21 a.m./11:10 a.m.
Results:
Same loan officer offered to complete a Good Faith Estimate
form, which includes closing costs and payments, for the white
tester but not for the Latino tester. Same loan officer offered
her evening work hours to the white tester but not to the Latino
tester.
#31
Date/Times:
October 24, 1996
10:50 a.m./11:57 a.m.
Results:
Same loan officer quoted a higher rate to the Latino tester.
#32
Date/Times:
October 25, 1996
11:57 a.m./1:26 p.m.
Results:
Counselor quoted higher rates to the African American tester.
The testers met with different counselors.
#33
Date/Times:
October 31, 1996
10:02 a.m./11:23 a.m.
Results:
Banking officer referred both testers to a loan officer at
another branch. Same banking officer asked the white tester but
not the Asian American tester a series of questions about the
tester's needs and financial situation. Same banking officer told
the white tester but not the Asian American tester about the lender's
other banking services and that she hoped she would see him again
to set up an account. Same banking officer gave the white tester
but not the Asian American tester two brochures describing the
lender's banking services.