A Bulletin on Iowa Open Meetings and Public Records Laws
By Attorney General Tom Miller -- December 2002
Contacting Government Bodies:
Are Citizens' Letters Confidential?
What does Iowa law say about how government bodies should treat letters and e-mail messages from citizens?
When citizens write to pose questions, voice concerns, express opinions, or lodge complaints, is their message
confidential - or is it a public record available to others upon request?
Specific laws make some letters confidential. (For example, complaints about physicians to the Board of
Medical Examiners are confidential by law.) But what if no specific statute applies?
Here are the basic principles of Iowa law that govern letters from the public:
Many citizen letters are considered open records. In fact, such letters must be available for examination
and copying by others, if any of the following are true: (1) the person making the communication consents to
disclosure; or (2) information in the communication can be disclosed without identifying the person who sent it;
or, (3) information in the communication discloses facts surrounding a crime or illegal act, unless the disclosure
would jeopardize an investigation or pose a danger to others. (Iowa Code section 22.7 (18).)
In some cases, citizen letters may be kept confidential. A public agency in Iowa may have discretion to
keep communications from the public confidential, if all of the following are true: (1) the communication comes
from a person outside of government; and (2) the communication is voluntary and not required by any law, rule
or procedure; and (3) the government body could reasonably believe the public would be discouraged from
communicating if the communications were available for public examination and copying.
Citizens who write to government bodies should be aware that their letters could be open for
examination and copying by others. If confidentiality is important, citizens would be wise to say so in
their letters. Government bodies can make better decisions about disclosing letters from the public if
citizens communicate clearly about confidentiality.
Citizens who have inquiries or complaints may call the Iowa Citizens' Aide/Ombudsman Office - toll-free at 888-IA-OMBUD (888-426-6283.)
"Sunshine Advisory" bulletins are designed to give information on Iowa's public records and open meetings laws
- our "Sunshine Laws." Local officials should obtain legal advice from their counsel, such as the city or county
Iowa Attorney General's Office: Hoover Building, Des Moines, Iowa 50319.
On the Web: www.IowaAttorneyGeneral.org . Sunshine Advisories are a general resource for government officials and citizens.