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Iowa Department for the Blind - 2005 Performance =
Report
![3D"Banner:](3D"http://www.blind.state.ia.us/Images/our-logo.jpg")
Iowa Department for =
the=20
Blind
PERFORMANCE REPORT
Performance Results
for Fiscal =
Year=20
2005
INTRODUCTION
DEPARTMENT=20
OVERVIEW
AGENCY=20
PERFORMANCE PLAN RESULTS
RESOURCE=20
REALLOCATIONS
AGENCY=20
CONTACTS
I am pleased to present the performance report for =
the Iowa=20
Department for the Blind for fiscal year 2005. This report is provided =
in=20
compliance with sections 8E.210 and 216B.7 of the Code of Iowa. It =
contains=20
valuable information about the services the Department and its partners =
provided=20
for Iowans during the past fiscal year in the areas of vocational=20
rehabilitation, library services, and resource management.
Major=20
accomplishments of the year included new food service opportunities in =
the=20
Randolph-Sheppard program, extensive remodeling of the Adult Orientation =
and=20
Adjustment Center, and continued national prominence in vocational=20
rehabilitation as measured by the U.S. Rehabilitation Services =
Administration,=20
which on June 13, 2005 released data on federal standards and indicators =
for the=20
year ended September 30, 2004. Earnings ratios and the percentage of =
employment=20
for vocational rehabilitation clients of the Department remain among the =
best in=20
the nation. This is corroborated by a report released in September, 2005 =
by the=20
U.S. Government Accountability Office, which tested and summarized =
datasets=20
compiled by the U.S. Department of Education for the nation=92s 80 =
vocational=20
rehabilitation agencies.=20
Overall, we met or exceeded 26 of 32 results targets included in this =
report.=20
Key strategic challenges, developments, and trends are also discussed in =
the=20
"Department Overview" that follows.
Sincerely,
Allen C.=20
Harris
Director, Iowa Department for the Blind
Return=20
to Table of Contents
The Iowa Department for the Blind is the state =
agency=20
charged with providing vocational rehabilitation, independent living, =
library,=20
and other essential services to Iowans who are blind so that they can =
live=20
independently and work competitively. The policies and procedures of the =
Department are grounded in state and federal law, including sections =
216B, 216C,=20
and 216D of the Code of Iowa, the Rehabilitation Act of 1973, as =
Amended, and=20
the Randolph-Sheppard Act. The Department has used these mandates and =
the=20
expressed needs of our consumers to establish a highly successful =
service=20
delivery system that has been emulated both nationally and=20
internationally.
The Department's three major service =
areas--vocational=20
rehabilitation (VR), independent living (IL), and library--are provided =
through=20
four organizational divisions: Field Operations, the Adult Orientation =
and=20
Adjustment Center, the Business Enterprises Program (BEP), and the =
Library for=20
the Blind and Physically Handicapped. The foundation that underlies all =
of our=20
programs is our positive philosophy of blindness. This philosophy also=20
underscores the Department's mission, which guides the delivery of these =
services to our consumers:
The Iowa Department for the Blind is the means for =
persons=20
who are blind to obtain for themselves universal accessibility and full=20
participation as citizens in whatever roles they may choose, including =
roles=20
that improve Iowa=92s economic growth.
The Department's philosophy of blindness is based =
upon the=20
belief that, "It is okay to be blind." In fact, this concept is also our =
vision.=20
The real problems of blindness do not lie in the physical loss of =
eyesight but=20
in the misconceptions about blindness widely held by the general public =
and by=20
many blind persons themselves. Because of these misconceptions, people =
who are=20
blind are subject to discrimination that prevents them from achieving =
full=20
integration into the economic and social life of their communities. =
Blind=20
persons are individuals, and their ability to live independently and =
work=20
competitively is contingent largely upon the effectiveness of the =
rehabilitation=20
training they receive and the opportunities available to them. If dealt =
with=20
properly, the effect of blindness on an individual's life can be reduced =
to the=20
level of a mere characteristic with nuisance value.
The Department's values and principles, which stem =
from this=20
positive philosophy of blindness, are the driving force of our agency.=20
We affirm that:
- the Department must operate on the demonstrated =
truth=20
that blindness need not be a barrier to leading a full life as a =
first-class=20
citizen in society;
=20
- blind persons have the same rights and =
responsibilities=20
as all other citizens to self-determination, including the right to =
enjoy full=20
integration into all aspects of society;
=20
- blind persons must overcome the misconceptions =
and the=20
discrimination that result from their status as a minority=20
group;
=20
- agencies and programs serving blind persons =
must help=20
blind individuals and organizations succeed in fulfilling their=20
aspiration;
=20
- persons who are blind, both as individuals and =
as=20
organized groups, must take the lead in determining the kinds of =
services they=20
may need to empower themselves fully;
=20
- all Department staff must be qualified =
individuals=20
trained in the delivery of services based on the agency's=20
philosophy;
=20
- the Department must provide the widest possible =
range of=20
pre-vocational, vocational rehabilitation, and independent living =
training, as=20
well as library and other ancillary services, so that all consumers =
have as=20
much opportunity as possible to make informed plans and choices =
concerning=20
life goals; and
=20
- the Department in its staffing policy must be =
cognizant=20
of the importance of hiring qualified persons who may be blind. =
Our agency is strongly driven by our mission, =
culture, and=20
values. Our focus is on providing the quality services blind Iowans must =
have to=20
achieve their VR and IL goals. Therefore, we measure results by the =
successful=20
outcomes our clients achieve. Services provided in the orientation =
center are=20
individualized so that its blind students can go at their own optimum =
pace in=20
developing the skills and self-confidence necessary to adjust to =
blindness.=20
Since our culture values equally the contributions of all staff, we have =
become=20
a model for public and private employers by hiring qualified employees =
with=20
disabilities. We insist that our computer software and hardware are =
accessible=20
both to comply with the law and to meet the needs of all our staff, and =
we share=20
what we have learned about assistive technology and job accommodations =
with=20
private employers and with other branches of state =
government.
The=20
Department's central office is located in a six-story building in =
downtown Des=20
Moines. This building houses the Department's administrative offices and =
its=20
four major divisions. Field offices are located in Cedar Rapids and =
Cedar Falls.=20
All offices are accessible to people with disabilities.
The =
Department=20
has 109.5 full-time equivalent positions (FTE's). To meet the increasing =
demand=20
for services, particularly from Iowa's growing elderly population, we =
sometimes=20
employ temporary and contract workers in addition to our FTE's. We also =
rely=20
heavily on volunteers to satisfy this need. In recent years, for =
example, 110=20
volunteers have done work equivalent to that of 15 FTE's.
Our =
employees=20
are dedicated to helping blind Iowans develop self-confidence and a =
positive=20
attitude toward their blindness by providing them with the services, =
resources,=20
and tools that enable them to achieve their goals. Our programs focus on =
the=20
primary needs of blind persons, particularly their need to obtain =
competitive=20
employment and economic parity with the rest of Iowa's work force. As a =
result,=20
the VR Program, which works with blind persons toward achieving their =
vocational=20
goals, is the centerpiece of our services.
The Department's other =
programs and initiatives support these efforts toward vocational =
rehabilitation.=20
Training in Braille, cane travel, and the other skills of blindness is =
available=20
both through the residential program at the Adult Orientation and =
Adjustment=20
Center and in the community through rehabilitation teachers. BEP =
provides=20
training and entrepreneurial opportunities. Through the production and=20
distribution of materials in such alternative media as Braille, cassette =
and=20
large print, the library meets the information and reading needs of =
blind and=20
other print-impaired readers. IL training helps blind Iowans who are =
elderly or=20
severely multiply disabled maintain the highest possible level of=20
independence.
In addition to these core services, the Department =
provides=20
a broad array of support and outreach services. As a central =
clearinghouse for=20
valid information about blindness, we participate in public education =
and=20
in-service training activities throughout the state. We cooperate with =
other=20
agencies of state government to improve transition services for blind =
children.=20
Through our Project ASSIST (Accessible Step-by-Step Instruction with =
Speech=20
Technology) program, we produce tutorials that make Windows computer=20
applications accessible to blind users. We also sell items like talking =
clocks=20
and Braille writing supplies that are helpful to blind persons in our =
aids and=20
devices store.
The Department is customer focused. Our primary =
customers=20
are blind and severely visually impaired persons who have very =
specialized needs=20
that cannot be met elsewhere. In developing our programs and policies, =
we=20
actively seek and take seriously the input we receive from advisory =
councils,=20
consumer organizations of the blind, individual blind persons, and blind =
staff=20
who also make up part of our customer base. The three members of our=20
policy-making Commission for the Blind are blind. Knowledgeable and =
politically=20
active, our customers are highly interested in the policies, procedures, =
and=20
practices of our agency. They support our culture and participate in our =
strategic planning. In fact, the Department remains in existence because =
of the=20
ongoing support and demands of our customers.
We serve a variety =
of other=20
customers as well. Our library serves individuals and institutions like =
the=20
physically and reading disabled, blind residents of nursing homes, =
campus=20
offices for disabled students, restaurants, and others who need =
materials in=20
alternative media. Through our VR program, we serve such customers as =
area=20
education agencies and employers, and through our IL program, we provide =
in-service training to group homes, senior centers, and other community=20
organizations.
Of the Department's 109.5 FTE's, 96 work in our =
central=20
office, 8 in district offices, and 5.5 at other remote locations. Our =
employees=20
work in the areas of administration, service provision, and support. =
Most of=20
them are non-contract workers. Contract workers are covered by the =
American=20
Federation of State, County, and Municipal Employees (AFSCME) agreement. =
Most of=20
our non-contract positions require a bachelor's degree. Although the=20
Rehabilitation Services Administration (RSA), our federal partner, is =
placing=20
more emphasis on professional degrees, we have also found it effective =
to=20
provide our staff with rigorous and extensive in-house training in our =
culture=20
and philosophy of blindness.
The Department's Des Moines building =
includes the library's production and distribution units and 10.5 miles =
of=20
shelved books, which borrowers can come in to browse. The orientation =
center's=20
24-hour training and residential facilities are housed here as well. We =
have our=20
own staff and equipment necessary to maintain our physical =
plant.
The=20
Department has a computer network system for word processing, database,=20
spreadsheet, email, and Internet functions. Assistive technology makes =
the=20
network accessible to all staff, and embossers are used to produce =
materials in=20
Braille for our customers. A loaner pool of computer equipment is =
available to=20
clients. The library lends computers to volunteer Braille transcribers,=20
recorders to volunteer narrators, and playback equipment to borrowers. =
The=20
Department also has its own fleet of cars and maintains an inventory of =
food=20
service equipment.
We must abide by requirements of various =
federal laws=20
and regulations and the Code of Iowa, which requires us to maintain a =
registry=20
of all blind Iowans. The RSA enforces federal rehabilitation =
regulations, such=20
as informed client choice and an established grievance procedure with =
mediation=20
available through the Client Assistance Program (CAP). The Iowa =
Department of=20
Inspections and Appeals inspects food service sites. The National =
Library=20
Service for the Blind and Physically Handicapped (NLS) audits the =
distribution=20
of playback equipment and certification of eligibility for library =
service. Like=20
all governmental agencies, we are subject to the regulations of the =
Americans=20
with Disabilities Act (ADA).
Reinforced by the law, the Department's key =
customer=20
requirements are rooted in the high expectations of the customers we =
serve. Our=20
blind customers demand the individualized and quality services they need =
to=20
reach their VR and IL goals without delay. Employers who hire our =
clients expect=20
them to be qualified to do the job. Library borrowers expect efficient =
service.=20
Suppliers and vendors expect prompt payment. The general public expects =
accurate=20
information and services when needed, and taxpayers and legislators =
demand cost=20
effectiveness and accountability for funds expended.
Most of our=20
important customer requirements are based on such state and federal =
regulations=20
as eligibility criteria. VR clients must be functionally blind, have the =
desire=20
to work, and need VR services in order to be employed. An orientation =
center=20
student must be on the VR caseload. The IL and library programs have =
eligibility=20
requirements as well. Institutions like nursing homes that are library =
borrowers=20
must serve persons who are eligible for library service.
We share =
a=20
variety of special relationships with our customers and customer groups, =
some of=20
whom are also our partners. The RSA, NLS, and state legislature--as=20
representatives of the taxpayer--require reports on our results. Clients =
control=20
the services they receive through informed client choice. We require =
reports=20
from community rehabilitation programs (CRP's), training institutions,=20
physicians, and others from whom we purchase services for our clients. =
We=20
develop collaborative agreements with a number of agencies, including =
Iowa=20
Workforce Development (IWD) and the Iowa Department of Economic =
Development in=20
helping blind clients set up their own businesses. We collaborate with =
Iowa=20
Vocational Rehabilitation Services. We belong to the Consortium of User=20
Libraries (CUL) so that we can have access to state-of-the-art =
circulation=20
software. Our most important partnership, however, is the one we have =
with blind=20
individuals and organizations, since we must have their constant input =
to=20
provide the highest quality of services.
The Department works =
with a=20
variety of suppliers of goods and services. We purchase direct services =
for our=20
clients from educational and training institutions, CRP's, medical =
service=20
providers, and others. We have an especially important relationship with =
the=20
developers and vendors of assistive technology who produce the equipment =
many of=20
our clients must have to achieve their goals. The NLS provides us with =
reading=20
materials and playback equipment to distribute to our library borrowers, =
and=20
both the state and federal governments provide us with the funds we need =
to=20
serve our customers.
Because no systemic mechanism for referrals =
is in=20
place, the Department's most important referral sources include the =
Social=20
Security Administration (SSA), medical professionals, educational =
institutions,=20
families, and others who refer to us the names of blind persons who need =
our=20
services. We also have an important relationship with the Department of=20
Corrections, the Telephone Pioneers, the Lions of Iowa, and others who =
supply=20
the volunteers we need to maintain and expand our quality services. =
Because of=20
our close relationship with them, consumer organizations of the blind =
supply us=20
with support, feedback, referrals, and volunteers.
While the NLS =
provides=20
guidelines for our library, the RSA and the state both fund and regulate =
our=20
programs. They impose strict rules on how resources can be spent and =
goods=20
distributed, including requirements governing eligibility and the =
service=20
delivery process. Rules governing confidentiality regulate the =
relationship of=20
both our staff and volunteers with our customers.
Because the =
Department=20
provides services to blind Iowans that are usually not available =
elsewhere, we=20
do not have competitors in the usual sense. Recording for the Blind and =
Dyslexic=20
(RFB&D), a nationwide nonprofit organization, and some local =
libraries carry=20
books in alternative media, but their holdings are limited and the NLS =
equipment=20
needed to use them is distributed through our library. Because of our =
expertise=20
in dealing with blindness, other rehabilitation organizations often =
consult and=20
coordinate services for blind clients with us. Skills training is =
available=20
through other sources, such as the Department of Veterans Affairs (VA) =
training=20
centers, but many of these centers have additional eligibility=20
requirements.
Through our BEP and job placement programs, we =
compete=20
indirectly with private food service businesses and with other =
candidates for=20
jobs for which our clients have applied.
The Department =
determines its=20
competitive success in a number of ways. We look at the federal =
standards and=20
indicators to learn our ranking in relation to the performance of other =
public=20
rehabilitation agencies. We compare our library's production and =
circulation=20
figures with those from previous years to determine trends. We set our =
own=20
standards for success by looking at such factors as the number of days =
between=20
referral and contact, number of successful case closures, average hourly =
wage at=20
case closure, and expressed client satisfaction.
Some changes are =
taking=20
place that may make the environment in which we provide services more=20
competitive. The Workforce Investment Act (WIA) is modifying the way job =
placement services are being provided to all job seekers. The SSA gives =
a=20
"Ticket to Work" to disabled recipients who can then use it to purchase =
the=20
rehabilitation services of their choice. If Medicare funds become =
available to=20
pay for the rehabilitation of blind persons, new regulations may be =
developed to=20
govern the use of these funds. The changing demographics of the work =
force are=20
forcing BEP to compete for private food service locations, and the =
growing=20
availability of electronic books through the internet will affect the =
kinds and=20
numbers of materials circulated and produced by our library.
The=20
Department's new thrusts in the types and methods of services provided =
are a=20
result of changes in the law, the population we serve, and technology. =
WIA gives=20
us a new set of partners and a challenging new approach to vocational=20
rehabilitation. Iowa's elderly population is growing, and with it, =
incidences of=20
blindness. Medical advances have made it possible for premature infants =
and=20
trauma victims to survive. Many of these people have multiple =
disabilities, and=20
if one of these is blindness, we are designated as the service=20
provider.
Developments in technology have also had a large impact =
on the=20
kinds of services the Department provides. We give financial and other =
support=20
to Newsline and the Iowa Radio Reading Information Service (IRIS), which =
make=20
newspapers accessible to print-impaired persons. A new medium, e-text, =
is on the=20
horizon for the library, which means new equipment and training for =
staff and=20
customers. More blind workers are reentering the service stream to =
receive the=20
assistance necessary to cope with the technological changes in their =
jobs.=20
Because the Internet is now more accessible to blind computer users, we =
can use=20
it for e-commerce and other ways of delivering services to our=20
customers.
Since the passage of WIA in 1998, the Department is=20
participating in a major new organizational alliance. The Act requires =
agencies=20
like ours to partner with 22 diverse training and employment programs, =
such as=20
community colleges, Job Corps, and IWD. We must collaborate in the =
writing of=20
memos of understanding (MOU's) with 16 regional Workforce Investment =
Boards in=20
Iowa. The Rehabilitation Act of 1973, as Amended, also requires =
organizational=20
alliances between agencies such as ours and educational =
institutions.
The=20
Department is developing new strategies to deal with these major =
thrusts. As a=20
result of WIA, we have played an active role in developing MOU's so that =
blind=20
job seekers will have full access to the employment services they need. =
Because=20
the Department's major funding stream is for the provision of VR =
services, we=20
are forced to limit the services we provide directly to elderly blind =
Iowans and=20
instead rely more on the indirect provision of those services through =
self-help=20
groups and community-based skills training efforts. Our staff also =
receives=20
training to help them deal with disabilities other than =
blindness.
The=20
Department is also developing strategies to take advantage of =
technological=20
advances. We have installed a new state-of-the-art database system that =
will=20
enable us to circulate library materials, store and retrieve client =
information,=20
and produce reports for our state and federal partners quickly and =
accurately.=20
Through tutorials produced by the Project ASSIST program, blind workers =
can=20
learn quickly how to use common computer applications with assistive =
technology.=20
We also plan to make applications for our services, library holdings, =
and the=20
purchase of computer tutorials and other items from our aids and devices =
store=20
available through our web site.
The Department must balance some =
unique=20
factors in providing quality services to our customers. Except for =
public=20
education and welfare, for whom we often serve as consultants, we are =
the sole=20
provider of virtually all services needed by blind Iowans. Our budget =
relies=20
heavily on federal matching funds. That funding follows the most =
expensive=20
service needs rather than population trends. As a result, we can meet =
the needs=20
of blind persons seeking vocational rehabilitation but not those of the =
many=20
older Iowans who are losing their vision and who comprise approximately =
82=20
percent of new referrals.
The success of the Department's =
programs is=20
evident in the success achieved by blind Iowans. It is reflected in the =
many=20
blind persons who can be seen traveling about independently, going to =
their jobs=20
and to the community and family activities in which they=20
participate.
Return=20
to Table of Contents
Name of =
Agency: Iowa=20
Department For The Blind
Agency=20
Mission: The Iowa Department for the Blind is the means for =
persons=20
who are blind to obtain for themselves universal accessibility and full=20
participation as citizens in whatever roles they may choose, including =
roles=20
that improve Iowa=92s economic growth.
Core =
Function: Vocational=20
Rehabilitation Services & Independent Living
| 1. Ratio of average VR wage to =
average=20
state wage as a percentage. |
83% |
94% |
| 2. Competitive employment =
outcomes as a=20
percentage of all employment outcomes |
60% |
92% |
| 3. Percent of objectives to =
increase=20
independence met as a percent of all objectives set (client goals=20
achieved) |
85% |
84% |
Performance Comments & =
Analysis:
What=20
Occurred: Critical quality services were provided efficiently to =
blind=20
citizens in Iowa. Information and consulting services were provided to =
Iowa=20
employers to help them to hire and promote qualified blind =
individuals.=20
Resources used:
Vocational =
rehabilitation $=20
6,760,779
Independent living 437,829
Data Source: =
Electronic=20
client data system (eFORCE). This is a reliable =
source.
Service, Product or =
Activity:=20
Provide skills training and related services
| 1. Number of skill units =
provided |
2,800 |
2,940 |
| 2. Number of individuals =
receiving=20
training. |
800 |
997 |
| 3. Number of community-based, =
group=20
training sessions provided. |
20 |
28 |
| 4. Number of in-service training =
sessions=20
provided. |
20 |
25 |
Performance Comments & =
Analysis:
What Occurred: A significant, meaningful =
level of=20
training was provided in the following critical skill areas: mobility =
(travel=20
with the long white cane); home management (cooking, cleaning, etc.);=20
technology (instruction in the use of assistive technology and =
adaptive=20
equipment); communication (phone use, and instruction in alternative =
media=20
including Braille). All individuals who sought training were served. =
Some=20
chose to receive training only through a home training program. More =
and more=20
individuals opted to participate in the community-based training =
program,=20
which affords more concentrated training in conjunction with positive =
peer=20
interaction.
IL staff members were able to provide training on=20
blindness to 25 service- providing organizations throughout Iowa to =
improve=20
their ability to meet the unique needs of individuals who are blind. =
Training=20
was provided to in-home health providers, hospital social workers, and =
staff=20
in residential facilities including nursing homes.
Data=20
Source: eFORCE.
Service, Product or =
Activity:=20
Increased independence and productivity of blind =
Iowans
| 1. Number of VR =
applications |
160 |
180 |
| 2. Number of people served |
475 |
711 |
| 3. Number of IPE=92s =
developed |
120 |
153 |
| 4. Number of people receiving VR =
training |
175 |
261 |
| 5. Percentage of individuals =
achieving=20
competitive employment outcomes reporting own income as primary =
source of=20
support at closure. |
75% |
82% |
| 6. Number of individuals with =
employment=20
outcomes |
128 |
115 |
| 7. Percentage of individuals =
with an IPE=20
with employment outcomes |
85% |
76% |
| 8. Number of student tours =
provided |
80 |
89 |
| 9. Number of students attending =
the=20
Orientation Center |
40 |
34 |
Performance Comments & =
Analysis:
What Occurred: Quality rehabilitation =
services to=20
blind individuals in Iowa while facing a soft Iowa labor market, =
limited=20
budget and staff. Iowa employers were provided with qualified blind =
job=20
applicants who exhibit competitive performance, productivity, and =
reliability.=20
Employers received vital support services including screened, =
job-ready=20
applicants, assistance with access issues, task analysis, job =
accommodation,=20
supervisory training if needed, follow-up services after placement, =
assistance=20
with awareness and diversity orientation and information, and =
necessary=20
information on complying with the Americans with Disabilities Act. =
Counseling=20
and referral for employees who developed vision problems or =
accessibility=20
problems with their job was provided.
Data Source:=20
eFORCE.
Service, Product or =
Activity:=20
Assistive Technology
| 1. Number of technology skills=20
assessments performed |
20 |
35 |
| 2. Number of worksite =
visits |
16 |
18 |
| 3. Number of access technology =
training=20
units provided |
90 |
509 |
| 4. Number of people provided =
access=20
technology training |
75 |
215 |
| 5. Number of contacts for =
technical=20
support |
140 |
180 |
Performance Comments & =
Analysis:
What Occurred: We have created a model=20
distance-learning program to deliver computer training to blind and =
visually=20
impaired people. This will increase educational opportunities and=20
employability in many fields and provide training materials and =
research=20
results to agencies serving blind and visually impaired=20
individuals.
Data Source: Records maintained by =
rehabilitation=20
technology specialists.
Service, Product or =
Activity:=20
Library services
| 1. Number of Iowans using =
services=20
(readership). |
6,663 |
9,090 |
Performance Comments & =
Analysis:
What Occurred: 9,090 Iowans who cannot read =
standard=20
print gathered and used information from books, magazines, =
newsletters,=20
educational, job-related, and personal materials to pursue education =
from=20
kindergarten through advanced post-graduate degrees, acquire and =
maintain a=20
wide variety of jobs, manage personal affairs (including medical and=20
financial), participate in community activities and in the democratic =
process,=20
and read for leisure and personal enrichment. They also received =
information=20
on other services available to them through a variety of =
sources.
Resources=20
used: $ 1,864,458
Data Source: All data is pulled from =
our=20
automated circulation system. Because all patrons are served through =
the=20
automated system, and all transactions are captured by the system as =
part of=20
its basic functionality, the resulting data is highly=20
reliable.
Service, Product or =
Activity:=20
Circulation of Library Materials
| 1. Number of items =
Circulated |
1. 240,000 books
2. 1,400 videos
3. =
140,000 magazine=20
issues circulated |
1. 259,543 books
2. 1,765 videos
3. 155,063 =
magazine=20
issues circulated |
Performance Comments & =
Analysis:
What Occurred: 9,090 Iowans who cannot read =
standard=20
print gathered and used information from books, magazines, newspapers, =
educational, job-related, and personal materials to pursue education =
from=20
kindergarten through advanced post-graduate degrees, acquire and =
maintain a=20
wide variety of jobs, manage personal affairs (including medical and=20
financial), participate in community activities and in the democratic =
process,=20
and read for leisure and personal enrichment.
Data =
Source: All=20
data is pulled from our automated circulation system. Because all =
patrons are=20
served through the automated system, and all transactions are captured =
by the=20
system as part of its basic functionality, the resulting data is =
highly=20
reliable.
Service, Product or =
Activity:=20
Instructional Materials Center services.
| 1. Number of educational and =
vocational=20
requests filled by Instructional Materials Center |
2,000 |
1,399 =
|
Performance Comments & =
Analysis:
What Occurred: 1,399 requests for =
educational and=20
vocational materials were filled, permitting students and workers to =
have=20
textbooks and work-related materials in a format they can use so they =
can=20
continue their education and maintain employment.
Data =
Source:=20
All requests are tracked through an automated system; data is highly=20
reliable.
Service, Product or =
Activity:=20
Production of materials in alternative formats.
| 1. Number of items produced in=20
alternative media |
1,500 documents |
1,368 documents=20
produced |
Performance Comments & =
Analysis:
What Occurred: 1,368 documents comprising =
43,494=20
volumes were transcribed and produced in alternative format and used =
by=20
students from pre-school through postgraduate to continue their =
education;=20
employed Iowans were able to read work-related materials (e.g. =
handbooks,=20
product brochures, memos, etc.) and thus remain competitively =
employed;=20
reading-disabled Iowans were able to manage personal, medical, and =
financial=20
affairs independently.
Data Source: All production is =
tracked in=20
a Production Tracking System and the data is highly=20
reliable.
Service, Product or =
Activity:=20
Resource Management
| 1. Number of reportable =
comments in the=20
annual audit |
0 |
0 |
| 2. Number of compliance issues =
raised by=20
federal agency during monitoring visit |
0 |
0 |
Performance Comments & =
Analysis:
What Occurred: This pertains to results =
of reviews=20
that were performed by other agencies and released in 2005 for periods =
preceding the fiscal year for which this report is =
issued.
Resources used:=20
$ 1,087,379
Data Source: Annual audit report performed =
by=20
independent agencies.
Service, Product or =
Activity:=20
Department Administrative Services
| 1. Percent of compliance with =
pre-audit=20
regulations as measured by post-audit sampling by Department of=20
Administrative Services |
100% |
100% |
| 2. Percent of compliance with =
Accountable=20
Government Act |
100% |
100% |
Performance Comments & =
Analysis:
What Occurred: The most recent report on =
compliance with=20
the existing statewide pre-audit agreement MOU was issued on December =
19, 2003=20
and indicated no instances of non-compliance and we have no reports of =
non-compliance since then.
Data Source: Letter from Department =
of=20
Administrative Services and Department for the Blind records of =
documents=20
required by the Accountable Government Act. The data pertaining to =
pre-audit=20
compliance is based on samples determined independently by the =
Department of=20
Administrative Services.
Service, Product or =
Activity:=20
Inbound Call Management
| 1. Percentage of calls =
resulting in=20
complaints. |
0 |
0 |
Performance Comments & =
Analysis:
What Occurred: Employees handling inbound =
calls=20
through the Department=92s switchboard received training in directing =
calls to=20
their proper destination.
Data Source: Records maintained by Deputy =
Director.=20
These records are reliable, although we do not monitor calls for =
quality=20
control purposes.
Return=20
to Table of Contents
For the third consecutive year, the Department =
used funds=20
from its gifts and bequests accounts to offset reductions in its general =
fund=20
appropriations and sustain services. This occurred pursuant to specific=20
authorization from the Commission for the Blind as called for by =
administrative=20
rules.
Copies of the report can also be obtained by =
contacting=20
Bruce K. Snethen at 515-281-1293.
![3D"Graphic:](3D"http://www.blind.state.ia.us/Images/urbhorsd.gif")
![3D"](3D"http://www.blind.state.ia.us/Images/urbbul3d.gif")
=
Return to Home =
Page. Contact the=20
Department. ![3D"](3D"http://www.blind.state.ia.us/Images/urbbul3d.gif"=20)
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