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INTRODUCTION
DEPARTMENT=20
OVERVIEW
AGENCY=20
PERFORMANCE PLAN RESULTS
RESOURCE=20
REALLOCATIONS
AGENCY=20
CONTACTS
I am pleased to present the performance report for = the Iowa=20 Department for the Blind for fiscal year 2005. This report is provided = in=20 compliance with sections 8E.210 and 216B.7 of the Code of Iowa. It = contains=20 valuable information about the services the Department and its partners = provided=20 for Iowans during the past fiscal year in the areas of vocational=20 rehabilitation, library services, and resource management.
Major=20 accomplishments of the year included new food service opportunities in = the=20 Randolph-Sheppard program, extensive remodeling of the Adult Orientation = and=20 Adjustment Center, and continued national prominence in vocational=20 rehabilitation as measured by the U.S. Rehabilitation Services = Administration,=20 which on June 13, 2005 released data on federal standards and indicators = for the=20 year ended September 30, 2004. Earnings ratios and the percentage of = employment=20 for vocational rehabilitation clients of the Department remain among the = best in=20 the nation. This is corroborated by a report released in September, 2005 = by the=20 U.S. Government Accountability Office, which tested and summarized = datasets=20 compiled by the U.S. Department of Education for the nation=92s 80 = vocational=20 rehabilitation agencies.=20Overall, we met or exceeded 26 of 32 results targets included in this = report.=20 Key strategic challenges, developments, and trends are also discussed in = the=20 "Department Overview" that follows.
Return=20
to Table of Contents
The Iowa Department for the Blind is the state =
agency=20
charged with providing vocational rehabilitation, independent living, =
library,=20
and other essential services to Iowans who are blind so that they can =
live=20
independently and work competitively. The policies and procedures of the =
Department are grounded in state and federal law, including sections =
216B, 216C,=20
and 216D of the Code of Iowa, the Rehabilitation Act of 1973, as =
Amended, and=20
the Randolph-Sheppard Act. The Department has used these mandates and =
the=20
expressed needs of our consumers to establish a highly successful =
service=20
delivery system that has been emulated both nationally and=20
internationally.
The Department's three major service =
areas--vocational=20
rehabilitation (VR), independent living (IL), and library--are provided =
through=20
four organizational divisions: Field Operations, the Adult Orientation =
and=20
Adjustment Center, the Business Enterprises Program (BEP), and the =
Library for=20
the Blind and Physically Handicapped. The foundation that underlies all =
of our=20
programs is our positive philosophy of blindness. This philosophy also=20
underscores the Department's mission, which guides the delivery of these =
services to our consumers:
The Iowa Department for the Blind is the means for = persons=20 who are blind to obtain for themselves universal accessibility and full=20 participation as citizens in whatever roles they may choose, including = roles=20 that improve Iowa=92s economic growth.
The Department's philosophy of blindness is based = upon the=20 belief that, "It is okay to be blind." In fact, this concept is also our = vision.=20 The real problems of blindness do not lie in the physical loss of = eyesight but=20 in the misconceptions about blindness widely held by the general public = and by=20 many blind persons themselves. Because of these misconceptions, people = who are=20 blind are subject to discrimination that prevents them from achieving = full=20 integration into the economic and social life of their communities. = Blind=20 persons are individuals, and their ability to live independently and = work=20 competitively is contingent largely upon the effectiveness of the = rehabilitation=20 training they receive and the opportunities available to them. If dealt = with=20 properly, the effect of blindness on an individual's life can be reduced = to the=20 level of a mere characteristic with nuisance value.
The Department's values and principles, which stem = from this=20 positive philosophy of blindness, are the driving force of our agency.=20
We affirm that:
Our agency is strongly driven by our mission, =
culture, and=20
values. Our focus is on providing the quality services blind Iowans must =
have to=20
achieve their VR and IL goals. Therefore, we measure results by the =
successful=20
outcomes our clients achieve. Services provided in the orientation =
center are=20
individualized so that its blind students can go at their own optimum =
pace in=20
developing the skills and self-confidence necessary to adjust to =
blindness.=20
Since our culture values equally the contributions of all staff, we have =
become=20
a model for public and private employers by hiring qualified employees =
with=20
disabilities. We insist that our computer software and hardware are =
accessible=20
both to comply with the law and to meet the needs of all our staff, and =
we share=20
what we have learned about assistive technology and job accommodations =
with=20
private employers and with other branches of state =
government.
The=20
Department's central office is located in a six-story building in =
downtown Des=20
Moines. This building houses the Department's administrative offices and =
its=20
four major divisions. Field offices are located in Cedar Rapids and =
Cedar Falls.=20
All offices are accessible to people with disabilities.
The =
Department=20
has 109.5 full-time equivalent positions (FTE's). To meet the increasing =
demand=20
for services, particularly from Iowa's growing elderly population, we =
sometimes=20
employ temporary and contract workers in addition to our FTE's. We also =
rely=20
heavily on volunteers to satisfy this need. In recent years, for =
example, 110=20
volunteers have done work equivalent to that of 15 FTE's.
Our =
employees=20
are dedicated to helping blind Iowans develop self-confidence and a =
positive=20
attitude toward their blindness by providing them with the services, =
resources,=20
and tools that enable them to achieve their goals. Our programs focus on =
the=20
primary needs of blind persons, particularly their need to obtain =
competitive=20
employment and economic parity with the rest of Iowa's work force. As a =
result,=20
the VR Program, which works with blind persons toward achieving their =
vocational=20
goals, is the centerpiece of our services.
The Department's other =
programs and initiatives support these efforts toward vocational =
rehabilitation.=20
Training in Braille, cane travel, and the other skills of blindness is =
available=20
both through the residential program at the Adult Orientation and =
Adjustment=20
Center and in the community through rehabilitation teachers. BEP =
provides=20
training and entrepreneurial opportunities. Through the production and=20
distribution of materials in such alternative media as Braille, cassette =
and=20
large print, the library meets the information and reading needs of =
blind and=20
other print-impaired readers. IL training helps blind Iowans who are =
elderly or=20
severely multiply disabled maintain the highest possible level of=20
independence.
In addition to these core services, the Department =
provides=20
a broad array of support and outreach services. As a central =
clearinghouse for=20
valid information about blindness, we participate in public education =
and=20
in-service training activities throughout the state. We cooperate with =
other=20
agencies of state government to improve transition services for blind =
children.=20
Through our Project ASSIST (Accessible Step-by-Step Instruction with =
Speech=20
Technology) program, we produce tutorials that make Windows computer=20
applications accessible to blind users. We also sell items like talking =
clocks=20
and Braille writing supplies that are helpful to blind persons in our =
aids and=20
devices store.
The Department is customer focused. Our primary =
customers=20
are blind and severely visually impaired persons who have very =
specialized needs=20
that cannot be met elsewhere. In developing our programs and policies, =
we=20
actively seek and take seriously the input we receive from advisory =
councils,=20
consumer organizations of the blind, individual blind persons, and blind =
staff=20
who also make up part of our customer base. The three members of our=20
policy-making Commission for the Blind are blind. Knowledgeable and =
politically=20
active, our customers are highly interested in the policies, procedures, =
and=20
practices of our agency. They support our culture and participate in our =
strategic planning. In fact, the Department remains in existence because =
of the=20
ongoing support and demands of our customers.
We serve a variety =
of other=20
customers as well. Our library serves individuals and institutions like =
the=20
physically and reading disabled, blind residents of nursing homes, =
campus=20
offices for disabled students, restaurants, and others who need =
materials in=20
alternative media. Through our VR program, we serve such customers as =
area=20
education agencies and employers, and through our IL program, we provide =
in-service training to group homes, senior centers, and other community=20
organizations.
Of the Department's 109.5 FTE's, 96 work in our =
central=20
office, 8 in district offices, and 5.5 at other remote locations. Our =
employees=20
work in the areas of administration, service provision, and support. =
Most of=20
them are non-contract workers. Contract workers are covered by the =
American=20
Federation of State, County, and Municipal Employees (AFSCME) agreement. =
Most of=20
our non-contract positions require a bachelor's degree. Although the=20
Rehabilitation Services Administration (RSA), our federal partner, is =
placing=20
more emphasis on professional degrees, we have also found it effective =
to=20
provide our staff with rigorous and extensive in-house training in our =
culture=20
and philosophy of blindness.
The Department's Des Moines building =
includes the library's production and distribution units and 10.5 miles =
of=20
shelved books, which borrowers can come in to browse. The orientation =
center's=20
24-hour training and residential facilities are housed here as well. We =
have our=20
own staff and equipment necessary to maintain our physical =
plant.
The=20
Department has a computer network system for word processing, database,=20
spreadsheet, email, and Internet functions. Assistive technology makes =
the=20
network accessible to all staff, and embossers are used to produce =
materials in=20
Braille for our customers. A loaner pool of computer equipment is =
available to=20
clients. The library lends computers to volunteer Braille transcribers,=20
recorders to volunteer narrators, and playback equipment to borrowers. =
The=20
Department also has its own fleet of cars and maintains an inventory of =
food=20
service equipment.
We must abide by requirements of various =
federal laws=20
and regulations and the Code of Iowa, which requires us to maintain a =
registry=20
of all blind Iowans. The RSA enforces federal rehabilitation =
regulations, such=20
as informed client choice and an established grievance procedure with =
mediation=20
available through the Client Assistance Program (CAP). The Iowa =
Department of=20
Inspections and Appeals inspects food service sites. The National =
Library=20
Service for the Blind and Physically Handicapped (NLS) audits the =
distribution=20
of playback equipment and certification of eligibility for library =
service. Like=20
all governmental agencies, we are subject to the regulations of the =
Americans=20
with Disabilities Act (ADA).
Reinforced by the law, the Department's key =
customer=20
requirements are rooted in the high expectations of the customers we =
serve. Our=20
blind customers demand the individualized and quality services they need =
to=20
reach their VR and IL goals without delay. Employers who hire our =
clients expect=20
them to be qualified to do the job. Library borrowers expect efficient =
service.=20
Suppliers and vendors expect prompt payment. The general public expects =
accurate=20
information and services when needed, and taxpayers and legislators =
demand cost=20
effectiveness and accountability for funds expended.
Most of our=20
important customer requirements are based on such state and federal =
regulations=20
as eligibility criteria. VR clients must be functionally blind, have the =
desire=20
to work, and need VR services in order to be employed. An orientation =
center=20
student must be on the VR caseload. The IL and library programs have =
eligibility=20
requirements as well. Institutions like nursing homes that are library =
borrowers=20
must serve persons who are eligible for library service.
We share =
a=20
variety of special relationships with our customers and customer groups, =
some of=20
whom are also our partners. The RSA, NLS, and state legislature--as=20
representatives of the taxpayer--require reports on our results. Clients =
control=20
the services they receive through informed client choice. We require =
reports=20
from community rehabilitation programs (CRP's), training institutions,=20
physicians, and others from whom we purchase services for our clients. =
We=20
develop collaborative agreements with a number of agencies, including =
Iowa=20
Workforce Development (IWD) and the Iowa Department of Economic =
Development in=20
helping blind clients set up their own businesses. We collaborate with =
Iowa=20
Vocational Rehabilitation Services. We belong to the Consortium of User=20
Libraries (CUL) so that we can have access to state-of-the-art =
circulation=20
software. Our most important partnership, however, is the one we have =
with blind=20
individuals and organizations, since we must have their constant input =
to=20
provide the highest quality of services.
The Department works =
with a=20
variety of suppliers of goods and services. We purchase direct services =
for our=20
clients from educational and training institutions, CRP's, medical =
service=20
providers, and others. We have an especially important relationship with =
the=20
developers and vendors of assistive technology who produce the equipment =
many of=20
our clients must have to achieve their goals. The NLS provides us with =
reading=20
materials and playback equipment to distribute to our library borrowers, =
and=20
both the state and federal governments provide us with the funds we need =
to=20
serve our customers.
Because no systemic mechanism for referrals =
is in=20
place, the Department's most important referral sources include the =
Social=20
Security Administration (SSA), medical professionals, educational =
institutions,=20
families, and others who refer to us the names of blind persons who need =
our=20
services. We also have an important relationship with the Department of=20
Corrections, the Telephone Pioneers, the Lions of Iowa, and others who =
supply=20
the volunteers we need to maintain and expand our quality services. =
Because of=20
our close relationship with them, consumer organizations of the blind =
supply us=20
with support, feedback, referrals, and volunteers.
While the NLS =
provides=20
guidelines for our library, the RSA and the state both fund and regulate =
our=20
programs. They impose strict rules on how resources can be spent and =
goods=20
distributed, including requirements governing eligibility and the =
service=20
delivery process. Rules governing confidentiality regulate the =
relationship of=20
both our staff and volunteers with our customers.
Because the =
Department=20
provides services to blind Iowans that are usually not available =
elsewhere, we=20
do not have competitors in the usual sense. Recording for the Blind and =
Dyslexic=20
(RFB&D), a nationwide nonprofit organization, and some local =
libraries carry=20
books in alternative media, but their holdings are limited and the NLS =
equipment=20
needed to use them is distributed through our library. Because of our =
expertise=20
in dealing with blindness, other rehabilitation organizations often =
consult and=20
coordinate services for blind clients with us. Skills training is =
available=20
through other sources, such as the Department of Veterans Affairs (VA) =
training=20
centers, but many of these centers have additional eligibility=20
requirements.
Through our BEP and job placement programs, we =
compete=20
indirectly with private food service businesses and with other =
candidates for=20
jobs for which our clients have applied.
The Department =
determines its=20
competitive success in a number of ways. We look at the federal =
standards and=20
indicators to learn our ranking in relation to the performance of other =
public=20
rehabilitation agencies. We compare our library's production and =
circulation=20
figures with those from previous years to determine trends. We set our =
own=20
standards for success by looking at such factors as the number of days =
between=20
referral and contact, number of successful case closures, average hourly =
wage at=20
case closure, and expressed client satisfaction.
Some changes are =
taking=20
place that may make the environment in which we provide services more=20
competitive. The Workforce Investment Act (WIA) is modifying the way job =
placement services are being provided to all job seekers. The SSA gives =
a=20
"Ticket to Work" to disabled recipients who can then use it to purchase =
the=20
rehabilitation services of their choice. If Medicare funds become =
available to=20
pay for the rehabilitation of blind persons, new regulations may be =
developed to=20
govern the use of these funds. The changing demographics of the work =
force are=20
forcing BEP to compete for private food service locations, and the =
growing=20
availability of electronic books through the internet will affect the =
kinds and=20
numbers of materials circulated and produced by our library.
The=20
Department's new thrusts in the types and methods of services provided =
are a=20
result of changes in the law, the population we serve, and technology. =
WIA gives=20
us a new set of partners and a challenging new approach to vocational=20
rehabilitation. Iowa's elderly population is growing, and with it, =
incidences of=20
blindness. Medical advances have made it possible for premature infants =
and=20
trauma victims to survive. Many of these people have multiple =
disabilities, and=20
if one of these is blindness, we are designated as the service=20
provider.
Developments in technology have also had a large impact =
on the=20
kinds of services the Department provides. We give financial and other =
support=20
to Newsline and the Iowa Radio Reading Information Service (IRIS), which =
make=20
newspapers accessible to print-impaired persons. A new medium, e-text, =
is on the=20
horizon for the library, which means new equipment and training for =
staff and=20
customers. More blind workers are reentering the service stream to =
receive the=20
assistance necessary to cope with the technological changes in their =
jobs.=20
Because the Internet is now more accessible to blind computer users, we =
can use=20
it for e-commerce and other ways of delivering services to our=20
customers.
Since the passage of WIA in 1998, the Department is=20
participating in a major new organizational alliance. The Act requires =
agencies=20
like ours to partner with 22 diverse training and employment programs, =
such as=20
community colleges, Job Corps, and IWD. We must collaborate in the =
writing of=20
memos of understanding (MOU's) with 16 regional Workforce Investment =
Boards in=20
Iowa. The Rehabilitation Act of 1973, as Amended, also requires =
organizational=20
alliances between agencies such as ours and educational =
institutions.
The=20
Department is developing new strategies to deal with these major =
thrusts. As a=20
result of WIA, we have played an active role in developing MOU's so that =
blind=20
job seekers will have full access to the employment services they need. =
Because=20
the Department's major funding stream is for the provision of VR =
services, we=20
are forced to limit the services we provide directly to elderly blind =
Iowans and=20
instead rely more on the indirect provision of those services through =
self-help=20
groups and community-based skills training efforts. Our staff also =
receives=20
training to help them deal with disabilities other than =
blindness.
The=20
Department is also developing strategies to take advantage of =
technological=20
advances. We have installed a new state-of-the-art database system that =
will=20
enable us to circulate library materials, store and retrieve client =
information,=20
and produce reports for our state and federal partners quickly and =
accurately.=20
Through tutorials produced by the Project ASSIST program, blind workers =
can=20
learn quickly how to use common computer applications with assistive =
technology.=20
We also plan to make applications for our services, library holdings, =
and the=20
purchase of computer tutorials and other items from our aids and devices =
store=20
available through our web site.
The Department must balance some =
unique=20
factors in providing quality services to our customers. Except for =
public=20
education and welfare, for whom we often serve as consultants, we are =
the sole=20
provider of virtually all services needed by blind Iowans. Our budget =
relies=20
heavily on federal matching funds. That funding follows the most =
expensive=20
service needs rather than population trends. As a result, we can meet =
the needs=20
of blind persons seeking vocational rehabilitation but not those of the =
many=20
older Iowans who are losing their vision and who comprise approximately =
82=20
percent of new referrals.
The success of the Department's =
programs is=20
evident in the success achieved by blind Iowans. It is reflected in the =
many=20
blind persons who can be seen traveling about independently, going to =
their jobs=20
and to the community and family activities in which they=20
participate.
Return=20 to Table of Contents
Name of =
Agency: Iowa=20
Department For The Blind
Agency=20
Mission: The Iowa Department for the Blind is the means for =
persons=20
who are blind to obtain for themselves universal accessibility and full=20
participation as citizens in whatever roles they may choose, including =
roles=20
that improve Iowa=92s economic growth.
Performance=20 Measure (Outcome)=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Ratio of average VR wage to = average=20 state wage as a percentage. |
83% |
94% |
2. Competitive employment = outcomes as a=20 percentage of all employment outcomes | 60% | 92% |
3. Percent of objectives to = increase=20 independence met as a percent of all objectives set (client goals=20 achieved) | 85% | 84% |
Performance Comments & = Analysis:
What=20 Occurred: Critical quality services were provided efficiently to = blind=20 citizens in Iowa. Information and consulting services were provided to = Iowa=20 employers to help them to hire and promote qualified blind = individuals.=20Resources used:
Vocational = rehabilitation $=20 6,760,779
Independent living 437,829
Data Source: = Electronic=20 client data system (eFORCE). This is a reliable = source.
Performance=20 Measure (Outcome)=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of skill units = provided |
2,800 |
2,940 |
2. Number of individuals = receiving=20 training. | 800 | 997 |
3. Number of community-based, = group=20 training sessions provided. | 20 | 28 |
4. Number of in-service training = sessions=20 provided. | 20 | 25 |
Performance Comments & = Analysis:
What Occurred: A significant, meaningful = level of=20 training was provided in the following critical skill areas: mobility = (travel=20 with the long white cane); home management (cooking, cleaning, etc.);=20 technology (instruction in the use of assistive technology and = adaptive=20 equipment); communication (phone use, and instruction in alternative = media=20 including Braille). All individuals who sought training were served. = Some=20 chose to receive training only through a home training program. More = and more=20 individuals opted to participate in the community-based training = program,=20 which affords more concentrated training in conjunction with positive = peer=20 interaction.
IL staff members were able to provide training on=20 blindness to 25 service- providing organizations throughout Iowa to = improve=20 their ability to meet the unique needs of individuals who are blind. = Training=20 was provided to in-home health providers, hospital social workers, and = staff=20 in residential facilities including nursing homes.
Data=20 Source: eFORCE.
Performance Measure = | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of VR = applications |
160 |
180 |
2. Number of people served | 475 | 711 |
3. Number of IPE=92s = developed | 120 | 153 |
4. Number of people receiving VR = training | 175 | 261 |
5. Percentage of individuals = achieving=20 competitive employment outcomes reporting own income as primary = source of=20 support at closure. | 75% | 82% |
6. Number of individuals with = employment=20 outcomes | 128 | 115 |
7. Percentage of individuals = with an IPE=20 with employment outcomes | 85% | 76% |
8. Number of student tours = provided | 80 | 89 |
9. Number of students attending = the=20 Orientation Center | 40 | 34 |
Performance Comments & = Analysis:
What Occurred: Quality rehabilitation = services to=20 blind individuals in Iowa while facing a soft Iowa labor market, = limited=20 budget and staff. Iowa employers were provided with qualified blind = job=20 applicants who exhibit competitive performance, productivity, and = reliability.=20 Employers received vital support services including screened, = job-ready=20 applicants, assistance with access issues, task analysis, job = accommodation,=20 supervisory training if needed, follow-up services after placement, = assistance=20 with awareness and diversity orientation and information, and = necessary=20 information on complying with the Americans with Disabilities Act. = Counseling=20 and referral for employees who developed vision problems or = accessibility=20 problems with their job was provided.
Data Source:=20 eFORCE.
Performance=20 Measure | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of technology skills=20 assessments performed |
20 |
35 |
2. Number of worksite = visits |
16 |
18 |
3. Number of access technology = training=20 units provided |
90 |
509 |
4. Number of people provided = access=20 technology training |
75 |
215 |
5. Number of contacts for = technical=20 support |
140 |
180 |
Performance Comments & = Analysis:
What Occurred: We have created a model=20 distance-learning program to deliver computer training to blind and = visually=20 impaired people. This will increase educational opportunities and=20 employability in many fields and provide training materials and = research=20 results to agencies serving blind and visually impaired=20 individuals.
Data Source: Records maintained by = rehabilitation=20 technology specialists.
Performance=20 Measure (Outcome) =20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of Iowans using = services=20 (readership). |
6,663 |
9,090 |
Performance Comments & = Analysis:
What Occurred: 9,090 Iowans who cannot read = standard=20 print gathered and used information from books, magazines, = newsletters,=20 educational, job-related, and personal materials to pursue education = from=20 kindergarten through advanced post-graduate degrees, acquire and = maintain a=20 wide variety of jobs, manage personal affairs (including medical and=20 financial), participate in community activities and in the democratic = process,=20 and read for leisure and personal enrichment. They also received = information=20 on other services available to them through a variety of = sources.
Resources=20 used: $ 1,864,458
Data Source: All data is pulled from = our=20 automated circulation system. Because all patrons are served through = the=20 automated system, and all transactions are captured by the system as = part of=20 its basic functionality, the resulting data is highly=20 reliable.
Performance=20 Measure (Outcome) =20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of items = Circulated |
1. 240,000 books |
1. 259,543 books |
Performance Comments & = Analysis:
What Occurred: 9,090 Iowans who cannot read = standard=20 print gathered and used information from books, magazines, newspapers, = educational, job-related, and personal materials to pursue education = from=20 kindergarten through advanced post-graduate degrees, acquire and = maintain a=20 wide variety of jobs, manage personal affairs (including medical and=20 financial), participate in community activities and in the democratic = process,=20 and read for leisure and personal enrichment.
Data = Source: All=20 data is pulled from our automated circulation system. Because all = patrons are=20 served through the automated system, and all transactions are captured = by the=20 system as part of its basic functionality, the resulting data is = highly=20 reliable.
Performance=20 Measure=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of educational and = vocational=20 requests filled by Instructional Materials Center |
2,000 |
1,399 = |
Performance Comments & = Analysis:
What Occurred: 1,399 requests for = educational and=20 vocational materials were filled, permitting students and workers to = have=20 textbooks and work-related materials in a format they can use so they = can=20 continue their education and maintain employment.
Data = Source:=20 All requests are tracked through an automated system; data is highly=20 reliable.
Performance=20 Measure=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of items produced in=20 alternative media |
1,500 documents |
1,368 documents=20 produced |
Performance Comments & = Analysis:
What Occurred: 1,368 documents comprising = 43,494=20 volumes were transcribed and produced in alternative format and used = by=20 students from pre-school through postgraduate to continue their = education;=20 employed Iowans were able to read work-related materials (e.g. = handbooks,=20 product brochures, memos, etc.) and thus remain competitively = employed;=20 reading-disabled Iowans were able to manage personal, medical, and = financial=20 affairs independently.
Data Source: All production is = tracked in=20 a Production Tracking System and the data is highly=20 reliable.
Performance=20 Measure=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Number of reportable = comments in the=20 annual audit |
0 |
0 |
2. Number of compliance issues = raised by=20 federal agency during monitoring visit |
0 |
0 |
Performance Comments & = Analysis:
What Occurred: This pertains to results = of reviews=20 that were performed by other agencies and released in 2005 for periods = preceding the fiscal year for which this report is = issued.
Resources used:=20 $ 1,087,379
Data Source: Annual audit report performed = by=20 independent agencies.
Performance=20 Measure=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Percent of compliance with = pre-audit=20 regulations as measured by post-audit sampling by Department of=20 Administrative Services |
100% |
100% |
2. Percent of compliance with = Accountable=20 Government Act |
100% |
100% |
Performance Comments & = Analysis:
What Occurred: The most recent report on = compliance with=20 the existing statewide pre-audit agreement MOU was issued on December = 19, 2003=20 and indicated no instances of non-compliance and we have no reports of = non-compliance since then.
Data Source: Letter from Department = of=20 Administrative Services and Department for the Blind records of = documents=20 required by the Accountable Government Act. The data pertaining to = pre-audit=20 compliance is based on samples determined independently by the = Department of=20 Administrative Services.
Performance=20 Measure=20 | Performance=20 Target=20 | Performance=20 Actual |
---|---|---|
1. Percentage of calls = resulting in=20 complaints. |
0 |
0 |
Performance Comments & = Analysis:
What Occurred: Employees handling inbound = calls=20 through the Department=92s switchboard received training in directing = calls to=20 their proper destination.
Data Source: Records maintained by Deputy = Director.=20 These records are reliable, although we do not monitor calls for = quality=20 control purposes.
Return=20 to Table of Contents
For the third consecutive year, the Department =
used funds=20
from its gifts and bequests accounts to offset reductions in its general =
fund=20
appropriations and sustain services. This occurred pursuant to specific=20
authorization from the Commission for the Blind as called for by =
administrative=20
rules.
Copies of the report can also be obtained by =
contacting=20
Bruce K. Snethen at 515-281-1293.
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