2016 Quarter 1 Managed Care Ombudsman Program Quarterly Report

(2016) 2016 Quarter 1 Managed Care Ombudsman Program Quarterly Report. Aging, Department of (Elder Affairs, Department of)

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2016 Quarter 1 Managed Care Ombudsman Program Quarterly Report.pdf

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Abstract

he Managed Care Ombudsman Program provides various services including education and information regarding managed care plans, services, care and processes, advocacy and outreach on behalf of members, and appeals assistance and complaint resolution for members needing assistance with resolving issues with their managed care plan or navigating the managed care system. This report provides an update on the following items for the first programmatic quarter (April, May and June 2016): • 1st Quarter Overview • Systemic Trends • Community Partnerships and Outreach • Managed Care Ombudsman Program Administrative Update

Item Type: Departmental Report
Keywords: Managed Care, Ombudsman, Medicaid, Waiver, partnerships
Subjects: Health and medicine > Healthcare
Health and medicine > Health insurance and health care coverage
Health and medicine > Health insurance and health care coverage > Managed care
Health and medicine > Health insurance and health care coverage > Medicaid
Social issues and programs > Aging
ID Code: 23086
Deposited By: Pat Wyatt
Deposited On: 07 Dec 2016 17:04
Last Modified: 07 Dec 2016 17:04
URI: http://publications.iowa.gov/id/eprint/23086