In conclusion, the Commission's chief responsibility is to eliminate unfair or discriminatory practices, as delineated in the Iowa Civil Rights Act of 1965, as amended. The compliance duties have taken a variety of forms. These include investigation and resolution of formal complaints filed by aggrieved parties, the Iowa Civil Rights Commission, and individual commissioners; and investigation of general cases that involved allegations of discriminatory practices but did not lead to formal complaints.
The Commission has been called upon also to act as a mediator or coordinating party in a number of controversies involving problems of intergroup or intercultural tension. The Commission's role in these matters has taken such forms as: clarifying the issues; explaining public policy; settling problems of communications; and keeping highly emotional and potentially explosive situations under control.