MEDIATION

Upon receipt, complaints are referred to the Mediation Unit. Mediation is an attempt to resolve the alleged discrimination to the satisfaction of all parties to the complaint, prior to investigation. Staff serves as intermediator in this voluntary process.

Complaints resolved through mediation involve monetary and non-monetary settlements.

Other major provisions of settlements include back pay awards, employment, re-employment, promise of next available position, retroactive seniority, policy changes, neutral employment references and letters of apology.

When mediation does not work to the satisfaction of the parties involved, the complaint is investigated.