Upon receipt complaints are referred to the Mediation Unit. Mediation is an attempt to resolve the allege discrimination to the satisfaction of a parties to th complaint, prior to investigation. Staff serves as intermediator in this voluntary process.
Complaints resolved through mediation involve monetary and non-monetary settlements.
Other major provisions of settlements include
back pay awards, employment, re-employment, promise Of next available position,
retroactive seniority, policy changes, neutral employment references and
letters of apology.
When mediation does not work to the satisfaction of the parties involved, the complaint is investigated.