B. MEDIATION

Upon receipt, complaints are first processed through the mediation stage. Mediation is an attempt to resolve the alleged discrimination to the satisfaction of all parties prior to administrative review. This stage is voluntary for the parties.

Successful mediation results in a no-fault settlement. In FY 1984, 203 (15%) of all case findings resulted in a satisfactorily adjusted resolution - successful mediation. This compares to 225 (20%) in FY 1983.

When mediation does not work to the satisfaction of the parties involved, the complaint enters the stage of administrative review.