Case Processing Advances
The past year was a time of growth and advancement in case processing. Our staff screened, investigated, and resolved more cases than the previous year. But we also received an unprecedented number of new complaints into the system.
Employment continues to be the largest area in which complaints are received, accounting for 87.3% of the new complaints. Discharge, or termination, is the most frequently alleged discriminatory incident. Sex, disability, race and age continue to be the most frequently stated reasons for discrimination, but both race and disability had significant increases in the past year.
Increased emphasis has been placed on doing a thorough screening of newly-filed complaints. Complainants and Respondents are urged to provide complete answers to the questionnaires and to send any additional documentation so that staff can make an informed decision as to whether the complaint warrants further investigation. On the average, screening is completed within 90 days of the filing date.
In spite of these advances in case processing, the caseload is such that accepted cases cannot go directly to investigation. While cases are awaiting assignment for investigation, mediation is attempted. The mediation may be done by one of our in-house volunteers or by a volunteer attorney. Preinvestigation settlement is a benefit to the parties and to the agency by bringing a more timely resolution to disputes that resulted in a complaint being filed.
Changes that will bring about a shorter investigation time are being designed by the TQM Project Team (see section on Total Quality Management). Reducing time spent for each investigation will result in caseload space being freed up for a more timely assignment of the newer cases.
Complaints Filed by Area
Complaints Filed by Alleged Basis
|Perceived phys. dis.*||35||1.8|
|Perceived ment. dis.*||3||<1|
Alleged Discriminatory Incident
|Terms and conditions||233||12.1|
|Failure to hire||178||9.2|
|Failure to accommodate||104||5.4|
|Reduction in hours||51||2.6|
|Refusal to rent||23||1.2|
Complaints Filed by Respondent Type
|Service Private Employer||959||49.7|
|Manufacturing Priv. Empl.||361||18.7|
|Creditor, Credit Inst.||11||<1|
|Real Estate Agent||3||<1|
Cases Filed by Processor (Agency)
|Iowa Civil Rights Commission||1,318|
Cases Filed by County (Top 10)
Analysis of Determinations
|AC/Right to Sue||338||19.4|
|No Probable Cause||111||6.4|
|Assigned for Public Hearing||13||<1|
|Closure Prior to Hearing||5||<1|
|Probable cause/No PC||8||<1|
|Closure After Hearing||5||<1|
|No Probable Cause/NJ||1||<1|
Annualized benefits for
FY93 were $429,890.18, an increase of 34.4% over the previous year.
Annualized benefits are monies collected from Respondents and paid to Complainants
as a result of settlement agreements or final agency decisions.