Our number of new complaints filed remained constant with the previous year. For the fourth year in a row we resolved more cases than we received, which allowed us to further reduce our case inventory.
Employment complaints continued to be the largest area of complaints received, 86.3%. Disability is the most-frequently named basis, or reason, for discrimination. It was named in 38% of the year's newly-filed complaints. This was followed by sex, 36.7%, and race, 24%.
However, in the housing complaints, race was the most-frequently named basis, 46%, followed by disability, 31% and familial status, 26.5%.
| Year | Complaints Filed | Resolutions |
| 92 | 1562 | 1362 |
| 93 | 1826 | 1689 |
| 94 | 2038 | 2087 |
| 95 | 2274 | 2434 |
| 96 | 2172 | 2298 |
| 97 | 2171 | 2202 |
| Area | # | % |
| Employment | 1,874 | 86.3% |
| Public Accommodations | 152 | 7.0% |
| Housing | 113 | 5.2% |
| Education | 26 | 1.2% |
| Credit | 6 | .3% |
| Basis | # | % |
| Disability | 839 | 38.6% |
| Sex | 796 | 36.7% |
| Race | 522 | 24.0% |
| Age | 404 | 18.6% |
| Retaliation | 327 | 15.1% |
| National Origin | 96 | 4.4% |
| Religion | 66 | 3.0% |
| Familial Status | 29 | 1.3% |
| Marital Status | 4 | .18% |
| Color | 3 | .14% |
| Basis | # | % |
| Race | 52 | 46.0% |
| Disability | 35 | 31.0% |
| Familial Status | 30 | 26.5% |
| Sex | 23 | 20.3% |
| National Origin | 8 | 7.0% |
| Retaliation | 5 | 4.4% |
| Religion | 3 | 2.6% |
| Incident | # | % |
| Termination | 854 | 39.3% |
| Terms & Conditions | 610 | 28.1% |
| Harassment | 356 | 16.4% |
| Failure to Accommodate | 333 | 15.3% |
| Sexual Harassment | 262 | 12.1% |
| Failure to Hire | 212 | 9.8% |
| Forced to Quit | 192 | 8.8% |
| Failure to Promote | 122 | 5.6% |
| Demotion | 99 | 4.6% |
| Layoff | 83 | 3.8% |
| Unequal Pay | 79 | 3.6% |
| Suspension | 62 | 2.9% |
| Other Discipline | 45 | 2.1% |
| Failure to Train | 19 | .9% |
| Failure to Recall | 18 | .8% |
| Denied Benefits | 17 | .8% |
| Failure to Represent (Union) | 7 | .3% |
| Incident | # | % |
| Terms and Conditions | 41 | 36.3% |
| Failure to Rent/Sell | 37 | 32.7% |
| Eviction | 28 | 24.8% |
| General Harassment | 11 | 9.7% |
| Failure to Accommodate | 5 | 4.4% |
| Sexual Harassment | 3 | 2.7% |
| Respondent Type | # | % |
| Private Employer | 1,589 | 73.2% |
| Other (non-employment) | 256 | 11.8% |
| State/Local Government | 211 | 9.7% |
| Public College/University | 48 | 2.2% |
| Public Elem./Sec. School | 42 | 1.9% |
| Private College | 10 | .5% |
| Union | 10 | .5% |
| Employment Agency | 5 | .2% |
| Agency | # |
| Iowa Civil Rights Commission | 1752 |
| Davenport Civil Rights Commission | 69 |
| Cedar Rapids Civil Rights Commission | 68 |
| Mason City Human Rights Commission | 56 |
| Equal Employment Opportunity Comm. | 53 |
| Des Moines Human Rights Commission | 52 |
| Dubuque Human Rights Commission | 34 |
| Waterloo Human Rights Commission | 30 |
| Sioux City Human Rights Commission | 19 |
| Iowa City Human Rights Commission | 18 |
| Council Bluffs Human Rights Comm. | 10 |
| Fort Dodge Human Rights Commission | 4 |
| Clinton Human Rights Commission | 3 |
| Fort Madison Human Rights Comm. | 1 |
| Ames Human Rights Commission | 1 |
| U.S. Housing & Urban Development | 1 |
| Resolution Type | # |
| Probable Cause | 28 |
| No Probable Cause | 212 |
| To Hearing | 8 |
| Screen Out | 1,032 |
| Right-to-Sue | 259 |
| Administratively Closed, Other | 172 |
| Mediated | 179 |
| Conciliated | 14 |
| Withdrawal | 37 |
| EEOC Administratively Closed | 58 |
| Local Administratively Closed | 201 |
| Local Probable Cause | 32 |
| Local to Hearing | 4 |
Annualized benefits, monies paid to Complainants as a result of settlement agreements or final agency decisions, reached a record-setting $1,854,000. A record was also set for the average mediated/conciliated settlement: $9,606.
| Year | Benefits |
| 92 | $282,000 |
| 93 | $429,900 |
| 94 | $634,000 |
| 95 | $1,378,000 |
| 96 | $1,825,000 |
| 97 | $1,854,000 |